ID.me is seeking a Principal Product Manager to lead the strategy and execution of their Credentials platform, which is responsible for the digitization of foundational identity trust artifacts. This role is pivotal in ensuring that credentials are trustworthy, compliant, and reusable across Wallet, SuperApp, and partner ecosystems, balancing compliance, developer experience, customer requirements, and member usability.
Requirements
- Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4).
- Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines.
- Proven success owning credential or identity-related products at scale.
- 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries.
Responsibilities
- Define and own the vision and roadmap for Credentials as a first-class Platform resource.
- Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery.
- Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain.
- Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO).
- Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs.
- Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability.
- Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders.
Other
- Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams.
- Leadership without authority: demonstrated ability to influence platform direction across multiple domains.
- This is a high-visibility principal PM role at the core of ID.me's platform strategy.
- You'll define how credentials — from driver's licenses and passports to professional licenses, health records, and financial proofs — are modeled, issued, and consumed at internet scale.
- You'll work cross-functionally to ensure credentials are compliant, trustworthy, and developer-friendly, shaping how ID.me's platform is adopted across Wallet, SuperApp, and partner ecosystems.
