OpenTable is looking for a Principal Product Manager to lead the strategy and development of their CRM and Guest Engagement product, aiming to enable restaurants to build strong and lasting relationships with their guests and create memorable dining experiences.
Requirements
- 10 years of proven experience leading product management efforts, preferably with background in CRM, marketing technology, or customer engagement.
- Comfortable setting and evolving a product vision for a complex area.
- Skilled in working with cross-functional teams to deliver results.
- Curious about data and able to use it to guide decisions.
- Familiarity with agile or iterative development methods.
Responsibilities
- Define the long-term vision, strategy, and roadmap for the CRM and Guest Engagement products.
- Explore new opportunities for communication products that expand how we connect restaurants and customers.
- Drive important, cross-team projects that lead to meaningful improvements for customers and business results.
- Set clear goals and follow through, even when details are unclear or change often.
- Balance scope and resources thoughtfully with your collaborators.
- Take ownership when challenges arise, guiding teams and leaders toward success.
- Lead your product area fully and adapt plans as needed while bringing others along.
Other
- Note, this role will be required to work from our NYC office at least 2 days per week.
- Passionate about mentoring and supporting others.
- Share your knowledge willingly, helping others grow and lifting the whole team's capabilities.
- Work well independently and with others, stay focused on meaningful impact, and value diverse perspectives.
- Interest in the hospitality space is a plus but not required.
