Genesys is seeking to improve customer loyalty and business outcomes by creating the best experiences for their customers and employees through their Journey Management platform, which requires a Senior Product Manager to lead the data ingestion and querying foundation.
Requirements
- Strong understanding of data pipelines, querying systems, and modern data formats.
- Experience translating technical architecture into customer value.
- Proven track record of owning critical platform components at scale.
- Strong analytical and problem-solving skills; able to ask the right questions of both customers and data.
- Experience working with large-scale SaaS platforms or customer journey analytics solutions.
- Familiarity with distributed data processing and storage technologies (e.g., Spark, Kafka, Parquet/Iceberg).
- Background in customer analytics, data visualization, or applied AI/ML.
Responsibilities
- Define and own the strategy for data ingestion and querying within Journey Management, ensuring massive data streams are captured, structured, and transformed into usable insights.
- Shape the foundation of analyst experiences by translating backend capabilities into intuitive, fast, and trustworthy data exploration tools.
- Establish and enforce data quality standards, ensuring accuracy, reliability, and timeliness across large-scale datasets.
- Partner closely with engineering to guide technical trade-offs in scalability, performance, schema evolution, and system reliability.
- Collaborate with product managers across multiple data domains to integrate new and existing data sources seamlessly.
- Work with core data infrastructure teams to align on ingestion pipelines and platform capabilities — balancing Genesys Cloud–originating data with external customer-provided data sources.
- Champion the analyst and business user perspective, ensuring backend capabilities directly enable better insights and decision-making.
Other
- Bachelor’s degree in Computer Science, Engineering, Data Science, or related quantitative field (or equivalent experience).
- Excellent collaboration skills; experienced working in matrixed environments across multiple teams.
- Exceptional communication and storytelling ability; skilled at simplifying complex concepts for different audiences.
- Strategic operator with hands-on detail orientation; comfortable setting vision and diving into technical details.
- Bias for action — proven ability to move initiatives forward, measure impact, and iterate quickly.
