PagerDuty is seeking a Principal Product Manager - Developer Platform to guide the evolution of their API and developer experience, empowering internal teams, customers, and partners to build integrations. The goal is to bridge the gap between product development team problems and API-first platform principles, and to align API and MCP platforms, access control, and monetization strategy with their AI team.
Requirements
- Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
- Technical depth and communication skills to collaborate effectively with senior engineers
- Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
- Proficiency with analytics tools and a track record of data-driven decision-making
- Strong understanding of incident response and DevOps workflows
- Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
Responsibilities
- Partner closely with engineering and design on API design and developer experience
- Partner on platform strategy with our AI team to align REST API and MCP capabilities
- Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
- Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
- Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
- Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
- Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input
Other
- 5+ years of product management experience in SaaS, enterprise software, or developer tools
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
