PagerDuty, Inc. is seeking a Principal Product Manager - Developer Platform to guide the evolution of their API and developer experience, empowering internal teams, customers, and partners to build integrations. The goal is to bridge the gap between product development team problems and API-first platform principles, and to align API and MCP platforms, access control, and monetization strategy with their AI team.
Requirements
- Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
- Technical depth and communication skills to collaborate effectively with senior engineers
- Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
- Proficiency with analytics tools and a track record of data-driven decision-making
- Strong understanding of incident response and DevOps workflows
- Ability to readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable.
Responsibilities
- Guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty.
- Work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy.
- Lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience.
- Engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more.
- Play a key technical product leadership role to deliver strategic integrations into developer tools.
- Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them.
- Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work.
Other
- 5+ years of product management experience in SaaS, enterprise software, or developer tools
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
- Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
- While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.
