Twilio is seeking a Principal Product Manager to lead Horizon 3 innovation, imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years.
Requirements
- Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar)
- Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends
- Experience working with AI ML technology and customer engagement platforms
- Experience working in trust, security, or fraud prevention
- Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making
- BS in Computer Science, Engineering, or equivalent practical experience
Responsibilities
- Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
- Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives.
- Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly.
- Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions.
- Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction.
- Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders.
Other
- Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment.
- Track record of launching new products, features, or experimental projects—ideally with experience in 01 product development or R&D environments.
- Exceptional communication and storytelling ability to convey vision and inspire action
- Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success
- Travel may be required to participate in project or team in-person meetings.
