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Principal Product Manager, Platform Integrity

ServiceTitan

$166,500 - $222,700
Jun 10, 2025
Remote, US
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ServiceTitan is looking to safeguard business integrity and ensure fair practices across their platform by detecting and deterring anomalous user behavior.

Requirements

  • Strong technical acumen to understand complex system architectures
  • Experience collaborating with Data Science or AI/ML teams to build predictive models
  • Experience owning and shipping in a complex product ecosystem where you were involved in pricing or related go-to-market business decisions
  • Demonstrable experience addressing revenue leakage, policy enforcement, or financial integrity challenges
  • Experience with enterprise B2B SaaS
  • High sense of urgency and the ability to make smart decisions with incomplete data
  • Excellent communication and stakeholder management skills

Responsibilities

  • Partner with cross-functional teams to design and implement scalable system guardrails
  • Develop a deep understanding of the customer journey and pain points of customers in the trades
  • Analyze behavioral signals, product telemetry, and feedback loops to detect emerging patterns of usage
  • Collaborate with Go-To-Market and customer-facing teams to develop clear education & communication, enforcement, and escalation strategies
  • Drive prioritization and roadmap decisions that balance business growth, user trust, and system resiliency
  • Own key metrics related to platform integrity, usage quality, and policy compliance
  • Proactively monitor the ecosystem for new risks and propose product-level solutions to mitigate them

Other

  • 7+ years of product management experience
  • Excellent communication and stakeholder management skills
  • Self-starter with the ability to independently set direction and drive momentum
  • Strong product instincts and demonstrated ability to think creatively grounded in customer discovery and insights
  • Flextime, recognition, and support for autonomous work
  • Holistic health and wellness benefits
  • Support for Titans at all stages of life