ServiceTitan is looking to safeguard business integrity and ensure fair practices across their platform by detecting and deterring anomalous user behavior.
Requirements
- Strong technical acumen to understand complex system architectures
- Experience collaborating with Data Science or AI/ML teams to build predictive models
- Experience owning and shipping in a complex product ecosystem where you were involved in pricing or related go-to-market business decisions
- Demonstrable experience addressing revenue leakage, policy enforcement, or financial integrity challenges
- Experience with enterprise B2B SaaS
- High sense of urgency and the ability to make smart decisions with incomplete data
- Excellent communication and stakeholder management skills
Responsibilities
- Partner with cross-functional teams to design and implement scalable system guardrails
- Develop a deep understanding of the customer journey and pain points of customers in the trades
- Analyze behavioral signals, product telemetry, and feedback loops to detect emerging patterns of usage
- Collaborate with Go-To-Market and customer-facing teams to develop clear education & communication, enforcement, and escalation strategies
- Drive prioritization and roadmap decisions that balance business growth, user trust, and system resiliency
- Own key metrics related to platform integrity, usage quality, and policy compliance
- Proactively monitor the ecosystem for new risks and propose product-level solutions to mitigate them
Other
- 7+ years of product management experience
- Excellent communication and stakeholder management skills
- Self-starter with the ability to independently set direction and drive momentum
- Strong product instincts and demonstrated ability to think creatively grounded in customer discovery and insights
- Flextime, recognition, and support for autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life
