The Consumer Platform (CP) team at Intuit is looking to transform its Product Management function to drive innovation with velocity, customer-centricity, and data-informed strategic bets. Specifically, within TurboTax, there's a significant opportunity to capture market share from the 85M American consumers who currently spend too much time and money on inefficient and expensive tax prep services, by improving their do-it-for-me tax products.
Requirements
- 10+ years of experience in product design, with a proven track record of driving growth through user-centered design and experimentation.
- Experience leading cross-functional teams, including engineering, product management, data science, and research.
- Demonstrated ability to work collaboratively with and influence other Design, Product Management, Marketing, and Engineering leaders to drive outcomes.
- Deep customer empathy and a strong commitment to customer-centricity, serving as a fierce advocate for customer needs throughout the design process.
- Thorough understanding of business fundamentals and how tasteful design impacts growth metrics and business outcomes, enabling alignment between design initiatives and organizational goals.
- Exceptional ability to analyze and synthesize qualitative and quantitative data to inform design decisions, identify opportunities, and measure outcomes.
- Experience working closely with research and data science teams to uncover actionable insights.
Responsibilities
- Define and own the design strategy for prioritized growth initiatives, ensuring alignment with business objectives.
- Develop a clear design vision and roadmap across multiple time horizons, collaborating with cross-functional partners to execute effectively.
- Serve as a lighthouse example for understanding, identifying, and executing high-impact growth design work, setting a gold standard for design practices across the Product organization.
- Leverage customer insights and data to inform design decisions, ensuring solutions are deeply rooted in customer empathy and address real user needs.
- Develop and implement design experiments to test hypotheses, iterating rapidly based on feedback and data.
- Establish and champion growth design principles to ensure sustainable growth outcomes that are customer-centric.
- Drive the execution of end-to-end design solutions, maintaining a focus on quality, velocity, and measurable impact.
Other
- Act as the central point of coordination for cross-functional teams, fostering strong collaboration and alignment across functions.
- Partner closely with Product Managers, Designers, and business leaders to ensure cohesive growth strategies across the organization.
- Provide mentorship and thought leadership within the team, cultivating a culture of high velocity, a bias for action, experimentation, and shared learnings
- Strong cross-functional collaboration skills, with the ability to lead and inspire teams across functions.
- Effective communicator capable of aligning stakeholders and driving consensus in a fast-paced environment.
