Talkdesk is looking for an experienced product storyteller and strategist to understand market dynamics, personal, and business objectives of prospects and customers and communicate about their AI capabilities in a compelling, succinct, and authentic manner to drive enterprise purchases of contact center AI solutions.
Requirements
- You have a demonstrated ability to bring a solution offering to market with compelling positioning and messaging.
- You have an established voice (via blogs, books, presentations, or other thought leadership) in the contact center/CX/business communications community.
- You have the ability to empathize with a large company's existing legacy - people, process, or technology - and help map a way forward.
- Can speak authoritatively to small C-level audiences or large industry events on how Talkdesk can transform contact center/CX/business communications through practical application of AI, and how that would operationally happen from a technical perspective
- Can develop and engage the community of C-level executives with customer advisory boards.
- Can establish Talkdesk's presence in external advisory boards for contact center/business communications/customer engagement forums (e.g. CCW, CCA).
- Can identify use cases that connect contact center and business communications experience throughout an enterprise to align projects and priorities.
Responsibilities
- Develop a compelling narrative and value proposition for our AI capabilities across the platform, with a focus on driving enterprise purchases of contact center AI solutions, both generally and in specific industries.
- Define the GTM strategy, collaborating across the marketing organization and the Talkdesk community at large.
- Be the expert and work with the sales team to develop plays and GTM programs that help drive pipeline and close business.
- Be the contact center AI thought leader and expert - presenting in relevant online events and executive events.
- Work with our internal demand gen teams to hone the strategy and marketing programs that drive demand.
- Work closely with the Analyst, Press Relations, content and social teams to ensure effective thought leadership and ongoing relevance in the market
- Communicate effectively and often to ensure all stakeholders are aligned.
Other
- Equivalent of 7+ years of product marketing or similar experience in the contact center, customer experience, unified communications or business communications space.
- You've participated in multi-million-dollar contact center/CX/business communications projects, have an established voice in the community and a well connected network of IT executives or CX/Service leaders
- Can drive consensus across executives to align the goals of large scale, transformational sales opportunities.
- Can help Talkdesk product teams and partners understand how enterprise executives make decisions, and assimilate product-level feedback.
- High energy, charismatic, innovative, creative individual.
