The company is looking to solve the business problem of providing innovative and comprehensive technology services and products to hoteliers around the globe, improving guest experience throughout the traveler journey.
Requirements
- Diverse experience in technical and architectural concepts including product development, platform operations, API integration and solution performance
- Proficient working knowledge of SOAP and REST APIs and other web services
- Relational or non-relational database query experience
- Must be familiar with Microsoft Office/365
- Strong working knowledge of SynXis CR products
- Cloud Experience – AWS, GCP (nice to have)
- Software Development experience working in an Agile scrum environment (nice to have)
- Solid understanding of Software Development Life Cycle (nice to have)
- Proficient with HTNG and OpenTravel Alliance industry standards (nice to have)
Responsibilities
- Leads development of a strong customer fact base through our Discovery process, including business strategy, technical/infrastructure capabilities and requirements, organizational capabilities and constraints
- Identifies possible solutions to customer needs, develops and proposes the optimal solution including product combinations, configurations, third-party technology partnerships, and product enhancements, if applicable
- Collaborates with Solutions Engineers to documented solution design through our Blueprint process
- Architects solutions, oversees implementation and consults with customers so that they achieve their desired business outcome and capitalize on their investment in our solutions
- Understands the full functional and technical stack of Hospitality Solutions and how they integrate with other internal and external systems
- Participates in responses to customer risk, security, and compliance assessments
- Is responsible for providing consulting support to analyze, diagram, and propose technical solutions for SHS or customer business cases
Other
- 8+ years of consulting, solutioning or professional services experience with enterprise SaaS solutions
- Four-year college degree, Bachelors/Master’s degree in Engineering preferred (or additional relevant experience in a related field)
- Experience in Hospitality or Travel Distribution industry
- Experience working with C-suite level stakeholders
- Strong business acumen and situational awareness
- Tech savvy
- Strong verbal, written and presentation skills
- Creative thinker and problem solver
- Strong interpersonal, negotiation and communication skills
- Process oriented yet entrepreneurial
- Self-motivated, results-oriented professional with sales mindset
