Vimeo needs to develop deep customer empathy and understanding to inform product development across various features like uploading video, team collaboration, customization tools, and video interaction tools, ultimately aiming to make the power of video accessible to everyone.
Requirements
- 6-8+ years of experience in conducting and gathering consumer insights and market research, ideally within technical, digital, and/or video-product worlds.
- Experience with survey programming software such as Decipher, Qualtrics, Survey Monkey, Google Forms, etc.
- Familiarity with UserTesting.com and SPSS is a plus.
- Strong in Excel and G-Suite Slides, Keynote.
- Experience creating & sharing data visualizations that tell a clear story.
- Demonstrated experience working with product and engineering teams to conduct discovery, usability, and performance research, providing clear recommendations.
- Fluency writing test plans and discussion guides for in-house/moderated or self-moderated research.
Responsibilities
- Manage and conduct UX research across all aspects of the Vimeo platform, and synthesize research findings into actionable insights for the Vimeo roadmap.
- Utilize existing research and data, integrating new sources of data to ensure the most impactful insights are shared with internal stakeholders.
- Work to streamline research operations across all research activities.
- Lead recruitment efforts and moderation for all in-house 1:1 sessions, presenting findings to key stakeholders.
- Maintain and contribute to Vimeo’s Research Toolkit (i.e. maintain stakeholder self service tools & templates).
- Drive efforts to continually innovate primary research data collection.
- Develop streamlined reporting and dashboards with various data sets, across insights teams and other functions in the organization.
Other
- Leverage mastery of your craft to help your product group succeed.
- Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
- Ability to balance the big picture and day-to-day tasks, with strong prioritization skills and the ability to juggle multiple projects.
- Persuasive written and verbal communication skills to influence business partners and senior leaders across the organization.
- Excellent interpersonal qualities; ability to collaborate effectively using a broad range of influence styles to drive desired results; works well with others and is considered a true standout colleague.
