Amazon Robotics is looking to solve the problem of managing the complexity and diversity of Deployment Services delivered on behalf of internal Amazon Robotics Solutions and Engineering customers in a variety of building-type use cases.
Requirements
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Responsibilities
- Demonstrating ownership by acting as the Single Point of Contact (SPOC) for all things Deployment related with your Robotics customer, partner, and stakeholder teams
- Coordinating with each Deployment team on service deliverables: Deployment Readiness (DR), Systems Integration (SI), Robotics Deployment Engineering (Int’l and NA RDE), Strategy & Operations (S&O), Infrastructure Readiness (IR) on clear definition of the Customer Delivery Solution (set of services) and the respective measures of delivery success
- Establishing a mechanism and cadence to manage total Customer Delivery Solution status by deployment service
- Managing escalations or misalignments when there are risks to delivering committed services with high quality; facilitating/leading tradeoff decisions with customers, stakeholders, and partner teams when there are conflicting priorities
- Working with Deployment teams to determine whether a decision is a one-way or two-way door. Managing necessary discussions with customer and partner teams to manage expectations, impacts, and risks, associated with said decision(s)
- Ensuring role clarity as it relates to the service delivery teams and escalating to functional leadership when there are misalignments that impact delivering on commitments
- Developing and publishing a clear RACI to create transparency with customer teams and to drive ownership and accountability
Other
- 7+ years of experience
- 10+ years of experience working with engineering teams
- Bachelor's degree or equivalent experience
- Ability to work in a fast-paced environment
- Strong communication and collaboration skills
