ServiceNow is looking to design and implement next-generation, AI-enabled observability and data platforms to power real-time insights and operational reliability across hybrid cloud environments.
Requirements
- Proven experience architecting and designing observability/data platforms at scale.
- Strong software engineering foundation (e.g., Python, Go, or Java).
- Expertise in distributed systems and data pipeline technologies (Kafka, Flink, Spark, etc.).
- Deep knowledge of OpenTelemetry, Prometheus, and modern observability tools.
- Strong grasp of cloud-native infrastructure and the Kubernetes ecosystem.
- Familiarity with CI/CD systems and developer workflow tooling.
- Experience with AI and agentic AI — including how to leverage it both as a product feature (e.g., anomaly detection, predictive analytics) and as a productivity enhancer (e.g., AI copilots, automated documentation, CI/CD validation).
Responsibilities
- Define and evolve the architecture and design of AI-enabled observability and data platforms across distributed systems.
- Shape the technical strategy and design principles for metrics, traces, logs, and events pipelines.
- Drive the application of AI and agentic AI to enhance observability capabilities — including intelligent alerting, predictive analytics, and automated insights.
- Partner with platform, SRE, and application teams to standardize instrumentation and telemetry frameworks.
- Establish SLAs, SLOs, and data contracts that connect observability to system and business outcomes.
- Lead architectural design sessions, technical reviews, and cross-team alignment on observability and AI integration.
- Author architecture documents, design proposals, and technical playbooks to guide engineering teams.
Other
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
- Experience balancing deep technical design with cross-functional collaboration and influence.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
