Baxter Services strives to deliver an outstanding/value-driven experience that makes Baxter a crucial service solutions provider for our customers. Every day we are passionate about providing quality service that enables our customers to focus on what matters most: patient care.
Requirements
- Well versed in core engineering fields, specifically software/systems engineering, configuration management, and information technology.
- Experience with digital products, ITIL certification, and IT/connectivity expertise strongly preferred.
- Strong understanding of design control methodologies
- Strong background in Information Technology standard methodologies (VMs, hubs, networking).
- Firm understanding of GMP and quality system requirements.
- Able to provide solutions that reflect understanding of business objectives and cost implications.
- Demonstrated process optimization and analytical skills (e.g. Lean Six Sigma, Value Stream Mapping) is a plus.
Responsibilities
- Represent Technical Services during new product development and sustaining activities
- Drive and champion Design for Serviceability (DFS) and Design for Service Revenue within product core teams
- Analyze product/system and operational metrics and data to find opportunities for improvement and creates robust cases to pursue them.
- Create global service plans for new product platform releases. Lead plan implementation for service training, test equipment and tool installation and validation, spare parts, and service manuals/instructions.
- Work closely with Marketing, Manufacturing, Sales, Quality, R&D, and Global Service Operations to achieve product line objectives.
- Independently plan, schedule, and lead cross-functional teams in detailed phases of the engineering work in a project.
- Remain up to date on new/emerging technologies; key internal expert/resource for area(s) of expertise; evaluate and recommend products/solutions in key technology areas relevant to the products/systems we support and/or their associated services.
Other
- Able to work independently, collaborate with multiple partners, and effectively manage several priorities.
- Able to communicate clearly, tactfully, and effectively to all levels in the organization, including senior management.
- Able and willing to travel both domestically and internationally (10-20%).
- B.S. in Engineering (Information Technology, Systems, Biomedical, and Electrical preferred, Manufacturing/Industrial and Mechanical considered) and 5 + years related experience. Advanced degree (M.S. or MBA) with 3+ years.
- Medical device or other regulated industry experience strongly preferred.
