Upwork is looking to lead the design and development of AI-native product experiences across its web and mobile platforms to reimagine how work gets done on the world's leading work marketplace.
Requirements
- 10+ years of hands-on software engineering experience with deep expertise in full-stack development (React, React Native, Node.js).
- Proven track record leading product experiences that integrate AI or automation (LLMs, embeddings, agents, personalization).
- Systems thinker with strong architectural instincts and the ability to influence across teams and product surfaces.
- Familiarity with prompt engineering, experimentation at scale, or building intuitive AI-integrated UX patterns.
Responsibilities
- Build and deliver AI-native features across Upwork’s web and mobile platforms using technologies like React, React Native, and Node.js.
- Define and evangelize scalable, safe architectural patterns for AI integration across customer-facing experiences.
- Partner with cross-functional teams to prototype, validate, and launch tools like agents, copilots, and recommendation systems.
- Deliver trustworthy, performant, and maintainable AI features grounded in customer value and explainability.
- Drive technical direction across multiple teams, providing mentorship and elevating engineering quality and architectural clarity.
- Lead complex, cross-functional initiatives from inception through delivery, resolving ambiguity and aligning stakeholders.
- Shape strategic product direction by integrating technical insights, experimentation learnings, and innovation opportunities.
Other
- This is a role for a seasoned product builder who thrives in ambiguity, scales through systems, and leads by doing.
- You’ll work closely with Product, Design, and our Umami (AI/ML) team to translate cutting-edge models into meaningful user experiences—all while maintaining a focus on architecture, iteration speed, and customer impact.
- A product-first mindset—you prioritize user value, move fast, and ship with excellence.
- Experience mentoring engineers and driving alignment through clear, principled technical thinking.
- Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce.
