AT&T is seeking to develop autonomous AI agents that empower customers to purchase products and services seamlessly, delivering exceptional sales experiences across both text and voice channels.
Requirements
- Proficiency in programming languages such as Python to develop agentic AI solutions.
- Proficiency in API design and implementation for secure services.
- Knowledge on application development using React, NodeJS.
- Proficiency in prompt engineering is desired, to design, iteratively refine, and optimize the prompts.
- Exposure to Tools or platforms that help version, test, and deploy prompt templates at scale.
- Proficiency in LLMs, token cost optimization, and hallucination avoidance principles.
- Hands-on experience in developing agentic workflows, semi-autonomous, or fully autonomous agents is preferred.
Responsibilities
- Design, build, and maintain robust, scalable autonomous AI agents for conversational sales that can guide the user to conversational finish a sales including cart/checkout and payments.
- Identify and implement the best architectures to develop AI agents such that they are reusable.
- Implement MCP tools to enable bi-directional communication with other systems.
- Implement, refine, and optimize LLM prompts to avoid hallucination and to deliver expected outcomes.
- Apply security guardrails surrounding LLMs to protect sensitive data and ensure compliance with privacy and legal guidelines.
- Implement logging and monitoring for the agents.
- Design evaluation tests to validate the agents’ outcomes.
Other
- Over 10 years of professional experience in software development with strong understanding of software engineering principles, design patterns, and algorithms.
- Preferred Bachelor of Science in Computer Science, Statistics, Math or Scientific Computing; or certification with equivalent experience value add.
- Excellent communication skills, with experience in designing, developing, and delivering presentations.
- Proven ability to manage and delegate work across delivery teams to meet priorities.
- Skill in client engagements, deciphering client business needs, and providing data solution recommendations.
