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Principal Software Engineer - Customer Profile Engineering

Palo Alto Networks

Salary not specified
Jul 4, 2025
Santa Clara, CA, USA
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Palo Alto Networks NGFW group is looking for a seasoned and accomplished Customer Profile Test (CPT) engineer with experience in validating customer use cases and solutions for their next-generation firewall (On-Premise and Cloud NGFW) & Cloud Delivered Security Solutions (CDSS).

Requirements

  • Detailed understanding of modern network design, implementation, and troubleshooting
  • Experience testing network security products, preferably with firewalls and security services
  • Experience with GNU tools and good to have experience with typical test tools from Spirent and Ixia
  • Experience with Python and similar scripting language, and strong ability to develop, maintain, and monitor automated processes is must
  • Experience testing L4-L7 Network layers
  • L3 network testing experience with knowledge of most common switching and routing protocols
  • Experience with testing in a Virtualization environment, including cloud platforms AWS, Azure, GCP etc. is plus

Responsibilities

  • Design, develop and validate customer focused use cases on our next-generation security platform & cloud security services
  • Ownership of end to end workflow for major components of the service in its first release
  • Collaboratively work with DevOps and the Technical Support teams to troubleshoot customer issues and build better customer experiences
  • Design and maintain complex end-to-end topologies that simulate real-world deployment scenarios, ensuring robust validation of our designs
  • Craft and execute comprehensive test plans based on customer use case requirements and design specifications
  • Involve with analyzing, testing, and modeling Palo Alto Networks platforms in complex deployment scenarios
  • Validate products thoroughly to understand potential risks, bugs, or issues, providing an exemplary customer experience for our end users

Other

  • We are looking for highly motivated engineers who have intellectual curiosity, love the challenge of solving complex problems with variable factors and creativity in obtaining solutions.
  • Our organization thrives on collaborative synergy, requiring engineers who excel in high-level communication and cross-functional teamwork.
  • We seek individuals adept at aligning diverse talents towards shared objectives, fostering an environment of innovation and collective achievement.
  • You will play a pivotal role in shaping our future direction by participating in requirements and design discussions.
  • Your responsibilities will extend beyond the development sphere, involving direct engagement with our top-tier customers, account managers, customer success and sales teams.
  • This multifaceted role will require close collaboration with development and product management teams, as well as key stakeholders across the organization.
  • This role offers a unique opportunity to influence product development while also contributing to customer satisfaction and sales initiatives.
  • You love hunting for problems within the code, seeking issues to correct, and enjoy the challenge of a code-based scavenger hunt that includes testing, providing feedback, and identifying alternative suggestions for our product’s environment.
  • Leadership opportunity to drive collaboration with internal/external cross-functional efforts to deliver best in quality software
  • Open Engineering environment to suggest and improve the development process for an agile team
  • Interview, mentor and coach new team members as part of the growing team
  • Excellent written and verbal communication skills are a must
  • Past experience with technical presentations, customer interfacing, and requirements interpretation is plus
  • BS/MS degree with minimum 8+ years of experience in the networking security industry, or equivalent experience or equivalent military experience required