Toast is looking to solve the problem of helping restaurants adapt, take control, and get back to what they do best by building a restaurant platform that leverages data and AI to drive smarter operations and more personalized guest experiences. The Principal Software Engineer for POS Innovation will be key in bringing this vision to life by defining and building systems that connect in-restaurant operations with real-time data through LLMs, AI agents, voice, and video.
Requirements
- 10+ years of software engineering experience bringing products to market
- Full-stack engineering approach, with the capability to design products that span the full tech stack from data to UI
- Experience (or deep interest) in applying AI technologies to real-world product experiences
Responsibilities
- Lead the design and development of intelligent systems that connect in-restaurant operations to real-time data, AI models, and emerging technologies like voice and video
- Define and build the systems that connect in-restaurant operations with real-time data through LLMs, AI agents, voice and even video
- Experiment, prototype, and deliver innovative features to market, ensuring real-world impact and scalability
- Ship new capabilities to production
- Collaborate across teams to bring new capabilities to market
- Mentor and influence engineers across teams by promoting best practices
- Review designs
Other
- Mentor and influence engineers across teams by promoting best practices, reviewing designs, and helping others navigate ambiguity in high-stakes product areas
- Champion a customer-first mindset, ensuring that everything we build supports restaurant staff and improves the guest experience
- Comfortable working in high-ambiguity, high-impact environments, with a track record of delivering results through experimentation and iteration
- Strong collaboration skills, especially in partnership with product managers and design
- Deep focus on customer and guest experience
- Bread puns encouraged but not required
- We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
- Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
