Microsoft Advertising is a rapidly growing business powering global advertisers across search, display, and emerging AI-driven channels. The CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service. The Principal Software Engineering Manager will lead AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide.
Requirements
- 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 6+ years of software engineering experience, including 5+ years in leadership roles.
- 4+ years of experience managing engineering teams and delivering enterprise-scale solutions.
- 6+ years of experience gaining architectural skills for distributed systems.
- Expertise in Azure.
- Experience with CRM platforms and customer data models.
- Solid understanding of AI/ML concepts and enterprise integration patterns.
Responsibilities
- Define architecture for scalable, secure CRM systems and AI integration.
- Establish best practices for performance, reliability, and compliance.
- Oversee the integration with AI-powered insights and alerts.
- Leverage ML model integration for personalization and predictive analytics.
- Enable efficient sales workflows powered by AI and agentic solutions.
- Recruit, develop, and manage a team of software engineers delivering high-quality CRM solutions.
- Manage execution, prioritize resources, and align with business goals.
Other
- 4 days / week in-office
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Exceptional leadership, communication, and stakeholder management skills.
- Microsoft is an equal opportunity employer.
