GE Appliances is looking to improve efficiency, effectiveness, and user adoption of their CRM systems (Salesforce) within Fisher & Paykel Appliances (FPA) to enhance customer relationships and business success.
Requirements
7+ years demonstrated experience delivering Salesforce solutions across multi-cloud environments**,** ensuring seamless integration and platform efficiency.
7+ years demonstrated experience in Force.com development, with strong focus in Apex and Visualforce, Lightning Components & API/Web Services (SOAP & REST APIs).
Strong expertise in Salesforce Order Management System (OMS) implementations, from design to deployment and post-go-live support.
Demonstrated success in implementing Salesforce within the Home Appliances sector**,** with deep understanding of industry-specific needs and regulatory nuances, particularly across the Australia and New Zealand (ANZ) region**.**
Strong technical skills in CRM system administration, customisation, and integration.
Proficiency in CRM platforms such as Salesforce, Microsoft Dynamics, or others.
Ability to analyse data, interpret trends, and derive actionable insights to drive strategic decision-making and operational improvements.
Responsibilities
Maintenance of the CRM system to meet FPA’s needs and ensure seamless operation.
Manage user access, security settings, data imports/exports, and integration with other systems to ensure seamless data flow and operational efficiency.
Stay informed about CRM updates, new features, and best practices, implementing changes as needed to enhance system usability and performance.
Provide expert-level support and troubleshooting assistance to CRM users across various departments and levels of the business.
Develop and deliver comprehensive training programs, workshops, and resources to promote effective use of CRM tools and functionalities.
Identify opportunities for process improvement and automation within CRM administration tasks, driving efficiency gains and operational excellence.
Implement data governance policies and procedures to ensure data integrity, quality control, and compliance with regulatory requirements (e.g., GDPR, CCPA).
Other
Provide leadership, guidance, and mentorship to a team of CRM administrators, fostering a collaborative and productive work environment members to foster a culture of continuous improvement and innovation.
Coordinate workflow assignments and priorities within the administrative team, ensuring tasks are completed on time and in alignment with business requirements.
Direct the provision of user support, troubleshooting assistance, and training to CRM users across different departments and levels of the business.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
Strategic thinking and problem-solving abilities, with a focus on driving results and delivering value to customers.
