The Customer Excellence Group at ServiceNow is looking to help customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- At least 8 years of configuration/development experience for complex, highly capable, integration technologies
- Extensive ServiceNow Integration Hub Spokes and App development experience
- Experience with architecting systems integrations and creating complex high level architecture diagrams
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.)
- Strong Javascript skills with practical experience
Responsibilities
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
- Act as an SME to solve complex user issues related to Integrations and AI solutions.
- Identifying, debugging, and advising on system errors or architecture issues.
Other
- Up to 30% travel annually
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team builder with the ability to mentor and develop talent
- Analytical and problem-solving abilities
- Good presentation and report-writing skills
