The Customer Outcomes team at ServiceNow is looking to help customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- At least 8 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading IT and related systems and tools such as Teams, Workday, JIRA, etc.
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- United States Top Secret / Sensitive Compartmented Information Top Secret Clearance
Responsibilities
- Be the technical expert in how to best support IT by configuring IT Service Management Service Delivery using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for IT specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow IT Service Management Solution’s standard capabilities in their efforts to improve their IT processes
- Lead customer design workshops focused on ServiceNow Platform and IT Service Management Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
Other
- Up to 50% travel annually, driven by customer needs and internal meetings
- United States Top Secret / Sensitive Compartmented Information Top Secret Clearance
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- At least 8 years of experience
