The company is looking to drive customer business outcomes by providing prescriptive guidance and accelerating consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- At least 8 years of configuration/development experience for complex, highly capable, integration technologies
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Experience with architecting systems integrations and creating complex high level architecture diagrams
- Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
- Strong Javascript skills with practical experience
Responsibilities
- Devising integration development plans and strategies while formulating architectures for systems integrations
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project
- Ensuring that best practices in integration processes are followed by the organization
- Checking and correcting conflicts in data configurations and overlaps
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer
Other
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team builder with the ability to mentor and develop talent
- Analytical and problem-solving abilities
- A keen eye for detail and the ability to spot and fix errors in complex code
- Ability to perform tasks independently
- Good presentation and report-writing skills
- Up to 30% travel annually
