Accelerate and drive customer business outcomes by helping customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Requirements
- At least 8 years of configuration/development experience for complex, highly capable, integration technologies
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Experience with architecting systems integrations and creating complex high level architecture diagrams
- Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
Responsibilities
- Consulting with customers and configuring ServiceNow Integrations based on configuration best practices
- Design and implement integrations between ServiceNow and third-party software platforms, programs, and applications
- Resolve errors, provide support, and develop procedures to navigate complex system overlaps
- Deliver transformative integration architectures that support AI solutions on the platform
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops
- Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project
Other
- Active Security Clearance Required
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Act as a technical lead on any engagement
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Up to 30% travel annually
