Mural is looking to establish and lead a UX research practice to shape the company's next generation of experiences by uncovering deep human collaboration insights that drive strategy, innovation, and long-term vision.
Requirements
- 10+ years of UX Research experience, including deep expertise in both qualitative and quantitative methods.
- Proven track record leading foundational and strategic research that influenced product direction, vision, or long-term investments.
- Ability to design and execute mixed-methods research independently: from ethnographic and in-depth interviews to survey design and statistical analysis.
- Scale strategic insights: Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks.
- Strong systems thinking skills, with an ability to connect human insight to product architecture and long-term design strategy.
- Experience shaping and scaling research practices in growing organizations.
- Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives.
Responsibilities
- Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas.
- Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work.
- Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing).
- Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions.
- Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions.
- Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products.
- Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights.
Other
- Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making.
- Establish repeatable, high-quality research standards and methodologies across teams.
- Partner with design and product leadership to shape Mural’s long-term research vision and roadmap.
- Champion the role of research in early product strategy and company-wide initiatives.
- Comfortable working in ambiguity and helping cross-functional teams find clarity and alignment.
- Strong communicator who can engage both executive and hands-on audiences with empathy, clarity, and conviction.
- PhD optional.
