At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.
Requirements
- Experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
- Experience with AI tools such as Copilot for Microsoft 365, ChatGPT, Perplexity etc.
- Deep understanding and proven ability to act strategically on how AI can be applied to solve complex business problems
- Solid understanding of AI technologies, machine learning algorithms, and data infrastructure
- Proven solid analytical and problem-solving skills, with a user-centered approach to design
- 2+ years focused on AI, data-driven, or intelligent systems
- Experience designing AI/ML-enabled products and understanding the full AI lifecycle (data sourcing, model training, evaluation, deployment, monitoring)
Responsibilities
- Define and evolve the long-term UX strategy for AI initiatives, capabilities and products across Provider Operations
- Translate business and user needs into actionable AI UX principles and roadmaps
- Partner with AI product owners, data scientists, engineers, designers, researchers, and business stakeholders to align AI capabilities with user needs and organizational goals
- Translate complex AI concepts into intuitive, ethical, and scalable user experiences
- Lead the creation of experience frameworks, service blueprints, and journey maps for AI integration across touchpoints
- Identify and prioritize high-impact opportunities where AI can improve usability, efficiency, and satisfaction
- Clearly explain AI UX concepts to both technical and non-technical audiences, including executives
Other
- 6+ years of experience in service design, user research, design strategy, human-centered design, or design thinking tools and methods
- Experience creating personas, experience maps, and wireframes informed by research
- Legally authorized to work in the US without any restrictions. Proof will be required
- Proven success driving change and innovation in large, complex healthcare, technology or professional service organizations
- Demonstrated success in change management and influencing adoption of new technology
