Create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all at athenahealth
Requirements
- Experience working on projects involving artificial intelligence or machine learning highly valued
- Experience applying a range of user research methods such as interviews, site visits, user observation, workshop facilitation, remote moderated/unmoderated testing, surveying, jobs-to-be-done, usability testing, concept validation
- Strong interviewing, observation, analysis, and storytelling skills
- Experience establishing collaborative relationships across teams, cohorts, and disciplines
- Able to distill insights into easily consumable formats for different audiences, such as presentations, visuals, and frameworks
- Able to clearly present findings and provide sound rationale for recommendations to gain others’ support and commitment
Responsibilities
- Partner with project teams to lead research efforts that will shape product and service experiences
- Advise and mentor teams on user research methods such as observation/shadowing, desk research, site visits, interviewing, usability testing, and surveys
- Generate and communicate actionable research findings back to teams in the form of presentations, frameworks, storyboards, high-level concepts, journey maps, and service blueprints
- Facilitate workshops to achieve stakeholder goals and help teams translate opportunities into discrete actions
- Proactively seek out and foster connections across product teams to support cohesion and consistency across the full experience lifecycle
- Help teams create a deep sense of empathy for users through storytelling, crafting sharable artifacts, and facilitating workshops
Other
- Bachelor’s Degree, or equivalent experience required, in Design, Anthropology, Sociology, Cognitive Psychology, Computer Science, or related discipline
- 8+ years professional research experience within a product development team or design/innovation consulting
- Excellent verbal and written communication skills
- Ability to work in a collaborative environment and build relationships with stakeholders
- Flexibility and adaptability in a fast-paced environment
