athenahealth is looking for a Principal UX Researcher to join their Clinicals team to conduct user research projects, coach individuals on research methods, collaborate with teams, and provide insights to shape user-centered healthcare experiences.
Requirements
- Experience using qualitative and quantitative research methods to glean user insights and identify design opportunities.
- Experience working on projects involving artificial intelligence or machine learning highly valued
- Experience applying a range of user research methods such as interviews, site visits, user observation, workshop facilitation, remote moderated/unmoderated testing, surveying, jobs-to-be-done, usability testing, concept validation
- Able to distill insights into easily consumable formats for different audiences, such as presentations, visuals, and frameworks
- Able to clearly present findings and provide sound rationale for recommendations to gain others’ support and commitment
Responsibilities
- Partner with project teams to lead research efforts that will shape product and service experiences.
- Advise and mentor teams on user research methods such as observation/shadowing, desk research, site visits, interviewing, usability testing, and surveys.
- Generate and communicate actionable research findings back to teams in the form of presentations, frameworks, storyboards, high-level concepts, journey maps, and service blueprints.
- Facilitate workshops to achieve stakeholder goals and help teams translate opportunities into discrete actions
- Proactively seek out and foster connections across product teams to support cohesion and consistency across the full experience lifecycle
- Help teams create a deep sense of empathy for users through storytelling, crafting sharable artifacts, and facilitating workshops
Other
- Your work is driven by an empathetic understanding of people.
- You can distill findings into easily digestible formats, and you have excellent communication skills for audiences at different levels and roles.
- You bring a consultative approach to build and maintain collaborative relationships and lead stakeholders through the process.
- You’re comfortable being flexible and iterative under ambiguity and you can make progress amidst competing priorities and multiple stakeholders.
- Research/Design Strategy professional with strong interviewing, observation, analysis, and storytelling skills
- Experience establishing collaborative relationships across teams, cohorts, and disciplines
- Excellent verbal and written communication skills
