Fidelity's future growth by understanding people and their needs. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals.
Requirements
- Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
- Experience with the Jobs to Be Done framework
- Ability to recommend appropriate research method & approach, based on objectives and constraints
- Ability to rapidly scope, execute, and deliver results with minimal oversight
- Ability to tie research insights and recommendations to business needs and problems
- Familiarity with analytics and in-market experimentation preferred
- Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
Responsibilities
- Plan and conduct various types of qualitative and quantitative customer research
- Identify problems from the user’s point of view
- Develop insights and opportunity areas
- Test new ideas for product-market fit
- Own an area of focus in which you identify and prioritize the research that will most effectively drive user and business outcomes
- Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
- Execute project work independently
Other
- 7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts.
- Strong written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways
- Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
- Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
