Angi is looking to uncover the deep, latent needs of homeowners across the entire lifecycle of home services to inform product and service strategy for Angi's core marketplace.
Requirements
- Principal-Level: 12+ years relevant experience and a proven ability to lead and deliver strategic research engagements in a fast-paced, business-focused environment
- Multi-modal Expertise: Have designed, launched, and managed a sophisticated, multi-phase qualitative study (specifically longitudinal diary studies, in-person ethnography, and in-depth interviews) across multiple cohorts
- Strategic Synthesis: Comfort and consistent experience translating complex multi-modal qualitative datasets into concise and meaningful learnings, behaviors, emotional drivers, and pain points
- Compelling Storytelling: Build and present a compelling, evidence-based narrative combining empathy and business opportunity that directly influences roadmap decisions
- Marketplace & Product Acumen: Prior experience working within a two-sided marketplace (e.g., home services, gig economy, e-commerce) is highly preferred
- Business-Focused: Must be comfortable operating with high ambiguity and working side-by-side with business and strategy partners
Responsibilities
- Conduct and own mobile ethnographic research, leading multi-modal research, utilizing a mix of qualitative methods to explore both user behaviors and attitudes
- Focus on deeply understanding user needs, behaviors, and motivations of homeowners to guide product and strategy decisions
- Champion and teach the value of ethnographic research methods to the broader UX Research team
- Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to strategy initiatives
- Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs
- Apply research best practices to ensure high-quality, rigorous work
Other
- This is a temporary remote position that offers the opportunity to work on a part-time or full-time basis.
- We value diversity
- We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems.
- We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
