Dun & Bradstreet is looking for a candidate to lead production operations for a large enterprise platform running in GCP, ensuring successful resolutions for incidents and requests, and improving operational efficiency through automation and analysis.
Requirements
- Experience with cloud computing platforms (Preferably GCP)
- Experience in providing technology support for platforms running in GCP.
- Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
- Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
- Good understanding on Data Caching technologies and Containerization in GCP.
- Exposure to ITMS tools such as ServiceNow, xMatters.
- Solid understanding of ITSM Fundamentals.
Responsibilities
- Lead Production Operations for a large enterprise platform running in GCP.
- Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
- Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
- Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
- Provide on-call support for any customer impacting Severity 1 or 2 incidents.
- Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
- Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
Other
- 8+ years of experience providing application support in a quick paced environment.
- Strong analytical and problem-solving skills
- Ability to quickly learn new technologies.
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
