ServiceNow is looking to solve the problem of next-gen AI interoperability, defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Proven experience of 9+ years in Identity and Access Management (IAM) or platform security
- Hands-on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate-based auth
- Experience working with AI technologies and understanding of AI-specific security risks and governance challenges
- Familiarity with compliance frameworks (e.g. NIST, SOC 2, ISO 27001) and how they influence authentication design
- Prior experience in a SaaS or enterprise platform environment, especially involving developer-facing products or APIs
- Experience defining and capturing product requirements and transforming them into a product roadmap
Responsibilities
- Defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms
- Crafting solutions that seamlessly unify AI governance workflows, authentication, observability, and enterprise automation into one scalable platform for global clients
- Shaping industry standards and transforming enterprise ecosystems by influencing how organizations modernize their legacy and cloud systems into AI-enabled agents
- Collaborating with leading technology partners and standards bodies to evolve the interoperability landscape
- Integrating AI into work processes, decision-making, or problem-solving
- Working with authentication protocols such as SAML, OIDC, MFA, or certificate-based auth
- Delivering features from concept to launch
Other
- Customer-centric mindset with technical acumen
- Clear and concise communication — skilled at conveying product vision, strategy, and priorities to both technical and non-technical stakeholders
- Strong prioritization skills and the discipline to focus on high impact activities
- Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions
- Bachelor's degree or equivalent experience
