ServiceTitan is looking to influence the company's continued success and help shape the future of the service industry by actively managing and developing a portfolio of residential and commercial service companies, ensuring company revenue and customer success.
Requirements
- Intermediate level understanding of value drivers in recurring revenue business models.
Responsibilities
- Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
- Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
- Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
- Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
- Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
- Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Other
- Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
