WGU is looking to expand access to higher education through online, competency-based degree programs and needs a professional to support the procurement team in troubleshooting system interface issues, providing technical support, and performing quality control audits.
Requirements
- Solid understanding of when to apply configuration and when to apply custom code
- Up-to-date knowledge of procurement systems and other university systems, such as ServiceNow, Workday Spend Management, Source-to-Pay platforms, and SharePoint, along with data and database management.
- Solid understanding and experience in workflow automation with procurement platforms
- Proven experience with system administration
- Excellent project management skills
- Highly skilled with Microsoft Office Suite
- Data Analytics Certification, Certified Project Management Professional, Certified Professional in Supply Management, or other relevant procurement professional certifications
Responsibilities
- Troubleshoots system interface issues for all procurement systems and processes.
- Acts as first line of support in database management, Workday, ServiceNow, and all other procurement systems for the Procurement team.
- Provides technical support and reports, utilizing data analysis skills and information available through database navigation, data interpretation, applicable procurement systems and MS Office suite programs.
- Performs quality control audits for data integrity and system process administration.
- Provides solutions to enhance user navigation of procurement systems and processes.
- Supports system interface between key department software.
- Updates and documents technical procedures and processes.
Other
- Bachelor's Degree in Computer Science, Data Analytics, Business, Business Technology, Supply Chain Management, or a related field
- 2 years of experience working with procurement source-to-pay software, related procurement systems, and database systems
- Must currently reside in, or be willing to relocate to, the Raleigh, North Carolina area within 90 days of offer acceptance.
- Ability to work on‑site at the Raleigh, NC office four (4) days per week with the option to work remotely on Fridays, as scheduled by the department.
- Ability to travel for team meetings, projects, or professional conferences
