Insperity is looking for an application administrator to manage and configure their Employee Service Center (ESC) environment, ensuring optimal performance and user satisfaction.
Requirements
- One to two years of demonstrated software administration experience.
- Must be knowledgeable of web-based product delivery and the overall design and usability requirements needed to interact with customers via the web.
- Sound knowledge of system design, development and effective testing methods.
- Knowledge of web development and database design preferred.
- Must demonstrate analytical and statistical skills.
- Software development knowledge is a plus.
Responsibilities
- Configures and supports applications in the Employee Service Center (ESC) environment including, but not limited to, site management, taxonomy, activity plans, templates, organizational maintenance and administration of various components within the applications.
- Defines access control and permissions criteria, creates and manages user accounts for new employees and employee terminations, where applicable. Verifies the accuracy of control documentation and validates the permission levels.
- Collaborates with content management personnel to gather data about internal needs of current software application as well as custom and business needs-based requirements and enhancements.
- Acts as consulting member of the application development team related to the design, testing and launch phases of software development, enhancement and release cycles.
- Evaluates and ensures all customer and quality requirements are satisfied in the product delivery.
- Monitors, analyzes and reports on current product line performance and usage to achieve optimum performance levels.
- Maintains knowledge of application specific innovations, applications and systems and makes recommendations for improvements to business processes.
Other
- Bachelor’s Degree in Business, Marketing, MIS or Computer Science is required.
- One to two years in the product management field or related experience is required.
- HR, payroll or benefits experience is strongly preferred.
- Prior experience and work in a high-tech environment are preferable.
- Must possess excellent customer skills and organizational skills, ability to learn new concepts quickly and be a self-starter.
