Centivo is seeking to ensure the smooth operation of their products in production environments by proactively monitoring system performance, investigating issues, identifying root causes of defects, and collaborating with cross-functional teams to drive timely resolutions, ultimately bringing affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
Requirements
- Experience with SQL and data analysis tools (e.g., Excel, Tableau, Power BI).
- Advanced knowledge of Excel and Microsoft Suite
- Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and monitoring systems.
- Programming experience
- Quality Assurance experience
Responsibilities
- Monitor production systems and dashboards to identify issues, anomalies, or performance degradation.
- Investigate production incidents to determine scope, severity, and business impact.
- Partner with Support, Engineering, and Operations teams to troubleshoot issues and ensure quick resolution.
- Analyze system logs, data reports, and user feedback to identify potential defects or inconsistencies.
- Reproduce reported issues to validate defects and assist in root cause analysis.
- Maintain a defect backlog, prioritize based on business impact, and coordinate with development teams for resolution.
- Provide detailed, data-driven reports to stakeholders on incident trends, recurring defects, and system stability metrics.
Other
- Ability to work autonomously, prioritize and organize own work to meet deadlines.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand.
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
- 2 years' experience working in the healthcare industry
