Sun Country Airlines needs a Product Analyst, Corporate Platforms to ensure Finance, Accounting, Legal and HR platforms are current, available for use, and conform to audit, compliance, and regulatory guidelines. This role will provide support, subject matter expertise, and training to end-users, and partner with IT security and Corporate Compliance teams.
Requirements
- Basic technical troubleshooting skills commensurate with the respective product(s)
- Understanding of workflow and process requirements of the business areas supported by the product(s)
- Understanding of common software development methodologies
- Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products
- Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM
- Knowledge of Agile Development organizations
- A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management
Responsibilities
- Ensure all Accounting, Finance, Legal and HR platforms are available and functioning.
- Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs.
- Participate in all audit and compliance activities including SOX and PCI
- Work with vendors on support, issue remediation and upgrades
- Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage.
- Maintain as-is current application documentation, including an as-is business and technology process map.
- Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions.
Other
- Experience with story writing and/or requirements gathering
- Customer-oriented
- Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
- Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist
- Effective interpersonal, verbal, and written communication skills
