HCA Healthcare is seeking a Product Analyst II Expanse ITOC to ensure the continued provision of high-quality, efficient patient care by implementing and supporting MEDITECH Expanse applications, and ensuring alignment of clinical/technical solutions with HCA's Expanse strategy.
Requirements
- 3+ years EHR Sup
- Past EHR experience preferred
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
- Strong problem and issue resolution experience and create quality deliverables
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
Responsibilities
- Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.
- Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
- Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
- Act as point contact for product while on shift during go-lives to resolve issues.
- Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
- Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
- Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
Other
- Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
- Able to establish and meet delivery dates
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Ability to work independently as well as with a team on complex projects.
- Excellent verbal and written communication skills
