Bloomberg Industry Group is looking to provide product support for their tax software clients, addressing issues related to software usage, technical problems, and client feedback.
Requirements
- Strong knowledge of formal principles, practices, and techniques in tax and accounting.
- Experience with income tax provision (ASC 740) principles and software preferred.
- Experience with fixed asset accounting and depreciation principles and software preferred.
- Experience with income tax planning principles and software preferred.
- Ability to perform research that involves basic interpretation and analysis.
Responsibilities
- Answer and evaluate front line and second line telephone, voice mail, live chat, and email requests for assistance from end users with questions regarding usage of Bloomberg Tax Technology software products.
- Conduct problem recognition for complex technical customer issues.
- Provide verbal and/or written responses to technical, tax planning, tax, law, accounting and/or product functionality questions.
- Log and track customer issues using a CRM, and maintain historical records and relevant problem solving documentation.
- Duplicate and document software bugs while seeking to discover and deliver suitable workarounds.
- Provide product demonstrations to prospects or train end-users on product usage.
- Handle and gather customer feedback for further research, isolation and routine follow-up.
Other
- You will provide product support for our tax software clients via phone, email, or chat.
- You will maintain a high-level thoroughness in communications to clients, while balancing speed and attention to all pending requests.
- You will coordinate with colleagues in sales & service, product, and customer experience teams, to facilitate troubleshooting, and to document feedback.
- Refer billing, fulfillment and licensing issues to Sales Success, Sales and other teams as needed.
- Assist with off-hours coverage, as needed.
- Participate in company meetings, special projects and performs other duties as assigned.
- Successfully passing domain and general computer knowledge exams for this position.
