VIAVI is looking for a Product Application Engineer to provide enterprise-level support and services for their Avionics Test, Radio Test, and PNT family of products to their global customer base in the Aerospace & Defense sector. The role aims to ensure customer success by enabling them to grow, achieve operational efficiency, and exceed their objectives through effective product support, technology consulting, and training.
Requirements
- Proficient level of knowledge of troubleshooting methodology
- Working knowledge of troubleshooting digital circuits
- Familiarity with RF communications
- Familiarity with signal analysis
- Familiarity with troubleshooting employing Signal Workshop (SWS), Spectrum Analyzer, Oscilloscope, and other signal analysis technologies is a plus.
- Knowledge of RF communications.
- Basic understanding of Linux Operating System is a plus.
Responsibilities
- Provide product support and professional services of VIAVI’s Avionics, Radio Test, and PNT family of products
- Deliver product and advance maintenance training to customers
- Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation.
- Advise customers regarding the product's proper use and address specific user issues
- Communicate customer needs and wishes to our PLM, development, and engineering staff
- Identify key use cases by working with customers to troubleshoot complex issues using VIAVI’s products and solutions.
- Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
Other
- Experience in customer-facing work and delivery of services.
- Effective written, oral, and presentation skills.
- Demonstrated teamwork, strong planning, and organizational skills.
- Ability to interact with a wide range of people and enjoy external customer interaction.
- Creative and motivated individual.
