ARG Industrial is looking to solve the problem of delivering exceptional customer service experiences to its customers in various markets and industries, including equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government and others.
Requirements
- Proficient in using computers and relevant software applications to process customer-related tasks such as Microsoft Office Suite, and CRM software.
- Basic knowledge of customer service principles, focusing on exceptional customer experiences.
- Ability to handle customer complaints and inquiries professionally, seeking to provide satisfactory resolutions.
- Excellent organizational and time management skills to handle customer interactions effectively.
- Capability to work both independently and collaboratively in a team environment.
- Strong interpersonal and communication skills, with the ability to build rapport and establish connections.
- Attentive listening skills to understand customer needs and respond appropriately.
Responsibilities
- Respond promptly and professionally to both customer and internal inquiries via phone, email, or in person, providing accurate information about products, services, order status, and delivery expectations.
- Proactively Identify and address customer needs and concerns and recommend appropriate products and services, showcasing a comprehensive understanding of the company’s products and services
- Utilize CRM and ERP systems effectively to assign opportunities, track customer interactions, monitor open quotes and orders, and ensure follow-up and ongoing satisfaction.
- Expedite same-day processing as needed, providing order confirmations, product suggestions, and website resources.
- Collaborate with the Sales Team to ensure process consistency, build rapport, and contribute to weekly pipeline reviews as needed for moving opportunities forward.
- Effectively manage multiple customer interactions and tasks in a fast-paced environment.
- Handle customer escalations promptly, resolving complex issues to maintain a high standard of service.
Other
- High school diploma or equivalent.
- Previous experience customer service role is preferred.
- Successfully pass drug test screenings throughout employment.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Ability to work in a 100% drug-free environment
