The Personalization and Customer Insights team at Chase is looking to solve the business problem of discovering innovative solutions that address customer needs and enhance customer experiences through product development and strategy. They aim to improve product performance, inform decision-making with data, and ensure successful product launches.
Requirements
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Basic proficiency in data extraction and manipulation using SQL or similar languages to evaluate product performance.
- Ability to analyze data, investigate details, and develop hypotheses for validation through market testing or experimentation.
- Foundational knowledge of current digital banking trends and emerging industry practices.
- BS in a technical field such as Computer Science, Analytics, Engineering Management, or comparable field of
Responsibilities
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- Leads day-to-day activities related to analysis, project management, and delivery of recommendations product strategy initiatives for the Consumer and Commercial Banking digital team.
- Synthesizes information, identify trends and blind spots, and develop compelling narratives focused on personalization and product strategy to enhance the customer experience.
- Applies analytical and data-driven rigor to decision-making processes when launching new features, conducting experiments, and analyzing customer behavior.
Other
- Supports the development of our product strategy and roadmap
- Participates in product planning sessions, contributes ideas and insights
- Communicates the product vision to cross-functional stakeholders, translating complex concepts into clear, accessible content and visualizations.
- Transforms research and data into actionable insights, implications, and initiatives that support strategic objectives and foster team alignment.
- Prepares and deliver content and reports to periodically update a range of stakeholders—including adjacent teams and executive management across lines of business—on roadmap progress, delivery milestones, and product strategy.
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated ability to present information clearly and listen actively, with strong communication and visual storytelling skills.
- Genuine passion for digital experiences, with adaptability and a positive attitude in fast-paced and ambiguous environments.
- Willingness to embrace ambiguity and participate in iterative processes to improve strategy, data visualizations, and priorities through experimentation.
