MSC Industrial Supply Co. is seeking a Product Bid Support Specialist to provide technical data and support to sales professionals and customers for MRO/Production manufacturing products, focusing on form, fit, function, composition, and application. The role also supports the strategic bid process, including cross-referencing functions, to improve bid response efficiency and accuracy.
Requirements
- Provide technical assistance regarding all of products related to form, fit, function, composition, and application, in response to questions from sales professionals and customers.
- Drive continual bid response improvements with cross-referencing support.
- Responsible for SSG no-quote audit and feedback function on all SSG RFQs not filled by SSG Buyers.
- Proficiency in using spread sheet and word processing software (MS Word and Excel) required.
- Minimum of five years of experience in purchasing MRO and production manufacturing products, with experience in a specific commodity preferred.
- Sourcing of all received SSG samples that could not be immediately identified by SSG buyers.
- Provide printed technical material upon request.
Responsibilities
- Provide technical assistance regarding all of products related to form, fit, function, composition, and application, in response to questions from sales professionals and customers.
- Drive continual bid response improvements with cross-referencing support.
- Responsible for SSG no-quote audit and feedback function on all SSG RFQs not filled by SSG Buyers.
- Maintain open communication with the sales force on the status of RFQ's.
- Adhere to policies and procedures including meeting product tech and bid standards, maintaining specified metrics and service levels, improving quality service, maintaining professional and technical knowledge to accomplishing department goals.
- Provide feedback and recommendations to Product Managers regarding product performance.
- Sourcing of all received SSG samples that could not be immediately identified by SSG buyers.
Other
- Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day customer service effort.
- Provides product training to sales professionals, SSG Buyers and others in the organization; teams with Learning & Development on delivery and execution.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required
- Excellent written and verbal communication skills required.
