Ford Motor Company is seeking a Product Concern Engineer to lead the Concern Identification and Resolution processes for their vehicle lines and provide support to the FCSD Program Manager. This role aims to address technical vehicle concerns that dealers are unable to repair, ensuring efficient and effective solutions are implemented to improve vehicle service and customer satisfaction.
Requirements
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Service part release process experience beneficial
- Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI, part sales information, GSAR warranty data, field intelligence and information from other sources)
- Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate concerns and appropriate resolution
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
Responsibilities
- Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI, part sales information, GSAR warranty data, field intelligence and information from other sources)
- Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
- Develop supporting data and analysis to substantiate concerns and appropriate resolution
- Interface with Engineering activities to support global Concern Identification and Resolution efforts
- Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
- Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
- Coordinate service trials to ensure feasibility of repair proposals from engineering
Other
- 2+ years of automotive service experience
- Dealer employment experience desired (fixed operations)
- OEM customer service field experience desired
- Program Management experience
- Strong verbal communication, technical writing and presentation skills are a must
