American Airlines is looking to improve software that supports frontline teams in airport operations, specifically focusing on time and attendance and staffing management. The goal is to enhance user stories, incorporate customer feedback, improve implementation efficiency, and elevate the employee and customer experience.
Requirements
- Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
- Knowledge of Cognos, Mosaic, Tableau, etc
- Ability to think critically/ analytically and draw meaningful conclusion from large datasets
- Ability to conceptualize, create and present analyses and strategies to all levels of leadership
- Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
- Bug/ defect testing and research
- Review and support test data, test plan, and test scenarios
Responsibilities
- Triage product issues to help inform the product backlog
- Bug/ defect testing and research
- Provide tactical support and ad-hoc research for product that supports the product strategy
- Identify concerns and researches solutions
- Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
- Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
- Support product playbacks with an emphasis on product metrics
Other
- Bachelor’s degree in technology, business, aviation management, communications, or relates fields
- 2+ years of relevant work experience
- 3 years of relevant industry experience
- Ability to effectively interact with all levels of employees
- Ability to build strong consensus and achieve results as a team
