American Airlines is looking to solve the problem of delivering strategic and high ROI projects focused on Customer Experience and Commercial initiatives using Gen AI and Agentic AI use cases.
Requirements
- Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
- Knowledge of Cognos, Mosaic, Tableau, etc
- Ability to conceptualize, create and present analyses and strategies to all levels of leadership
- Ability to think critically/ analytically and draw meaningful conclusion from large datasets
- Knowledge of corporate policies and operational processes and procedures
- Ability to work with product and project tracking tools
- Ability to build strong consensus and achieve results as a team
Responsibilities
- Triage product issues to help inform the product backlog
- Bug/ defect testing and research
- Provide tactical support and ad-hoc research for product that supports the product strategy
- Identify concerns and researches solutions
- Review and support test data, test plan, and test scenarios
- Develop and maintain business rules for the product
- Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
Other
- Bachelor’s degree in technology, business, aviation management, communications, or relates fields
- 2+ years of relevant work experience
- 3 years of relevant industry experience (preferred)
- Ability to effectively interact with all levels of employees
- Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
