Upgrade helps customers move in the right direction with affordable and responsible financial products. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future.
Requirements
- Advanced knowledge of SQL and Python
- Experience working with relational databases and visualization tools (Tableau preferred)
- Prior experience with servicing systems
Responsibilities
- Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams
- Deliver actionable findings and partner with product managers to prioritize solutions
- Analyze borrower data and internal stakeholder requests to prioritize product defects
- Troubleshoot issues to develop immediate workarounds and determine long-term solutions
- Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
- Assist with system and operational documentation
Other
- 1-3 years of relevant work experience, preferably in financial services or data
- Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions
- Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
- Ability to lead and resolve questions and conflicts across organizational stakeholders
- Adaptable to handle changing tasks based on new priorities
