Enhance and optimize customer experiences by improving product delivery processes within JPMorgan Chase's Consumer & Community Banking (CCB) Operations Product organization.
Requirements
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Displays technical acumen and critical thinking skills
- Proficient knowledge of the product development life cycle, design, and data analytics
Responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Other
- Self-starter and have a style that fosters teamwork and collaborations with various stakeholders and partners
- Synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders
- Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting
- Should be comfortable presenting to senior leadership and present content with an executive audience
