Enhance and optimize customer experiences by improving and streamlining product delivery processes within the Commercial Real Estate Product Team.
Requirements
- Advanced experience analyzing software problems and documenting management artifacts including user stories, use cases, and process flows
- Advanced experience creating mockups and wireframes with tools like Figma, Sketch, Balsamiq Mockups, or similar
- Working knowledge of domain modeling and/or data normalization concepts in databases
- Proficient knowledge of the product development life cycle, design, and data analytics
- Prior experience using Atlassian tools like JIRA and Confluence
Responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance assessment opportunities to improve efficiencies and functional coordination
- Perform complex analysis on commercial real estate problems to identify opportunities to improve sales and overall customer experience
- Establish backlog items for new software that will support sales leads and portfolio features
- Conduct interviews and design thinking sessions with end users to understand problems and ideate on potential solutions
- Help prioritize the product backlog in conjunction with product and engineering teams
- Create mockups and wireframes as part of requirements gathering
- Work as part of a software engineering team to provide insights, requirements, and clarity to developers daily
Other
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., business analyst, UX designer, or product owner)
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Manage multiple projects and proactively communicate issues and priorities
- Communicate complicated problems and solutions to stakeholders, both verbally and in writing
- Strong verbal and written communication skills
- Strong organizational skills, attention to detail, and ability to meet concurrent deadlines
- Comfortable influencing others and negotiating
- Comfortable working in a fast-paced, highly collaborative, dynamic environment
- Commercial Real Estate and/or General Lending background
