The Product Delivery Manager III for Research & Discovery is responsible for translating ambiguous business needs into well-defined, validated, and estimate-ready problem definitions.
Requirements
- 5+ years in Discovery, UX Research, Product Strategy, and Service Design
- Strong skills in blueprinting, journey mapping, and early-stage prototyping
- Ability to translate user needs and operational insights into business value
- Strong synthesis, facilitation, and problem-facing capabilities
- Experience in large, complex, and regulated enterprises (preferred)
- Discovery
- UX Research
Responsibilities
- Convert vague business problems into fully defined opportunities with customer, business, and regulatory framing
- Produce “Discovery Packets” to support IT estimation, capital requests, and strategic prioritization
- Lead customer research, including interviews, usability tests, concept validation, and prototype feedback
- Leverage call center data, QM analytics, and operational insights to validate root causes
- Identify regulatory constraints affecting the solution space with Senior Manager of Product
- Develop product service blueprints, journey maps, business rule definitions, and low-fidelity prototypes
- Define MVP boundaries and ensure IT estimates are based on validated scope
Other
- High School Diploma or Equivalent
- U.S. Citizens and Green Card holders only
- Hybrid (onsite Tuesday/Wednesday)
- This position is not a delivery or people-management role.
